No matter how good we are, there are times when, despite our all our best intentions, we let the team down. Our reputation and ego might take a blow in these situations, but it’s not too late to pick up the pieces and make good. In this business TV show, Andy Lopata gives expert business networking advice on how to do exactly that.
Lopata shares his personal experience in the show, and gives his best business ideas and business development tips on how to deal with those awful moments when you realise you’ve dropped the ball.
In his business networking advice on the show, Lopata’s key tip is to always own up to what you have done, and try to put it right. Remember, it’s too late to run back the clock and no one wants to hear your excuses.
You need a smart business networking strategy in place to respond to these situations in a timely fashion, and in just the right way. It’s what you do to make up for your mistakes that will make all the difference in the eyes of your contacts and associates.
Lopata illustrates this business networking advice with an example from his own working life. He describes how one of his strongest supporters, someone who really believes in him, passed a business referral his way. Uncharacteristically, Lopata failed to follow up the referral. The client then contacted Lopata’s referrer to let them know that this had happened.
While he slipped up by not following one of the basic rules of his business networking strategy, Lopata acted quickly to control the damage and restore his credibility. In his business development tips on the show, he explains how he immediately contacted the client to apologise. He didn’t make excuses or try to win back their businesses, but simply apologised.
In the show, Lopata goes on to explain what happened when he contacted the referrer, and how he adjusted his business networking strategy in the wake of this incident to ensure it would not happen again.
